Need Help? +62 878-4687-7348
Need Help? +62 878-4687-7348

General Questions

Common questions about booking, payments, and our services.

You can book directly through our website by selecting your desired package and filling out the booking form. Alternatively, you can contact us via WhatsApp or Email to discuss your itinerary and finalize your reservation.
We accept payments via Bank Transfer, Wise, and Western Union. A deposit is required to secure your booking, with the remaining balance payable upon arrival in Lombok.
Yes, absolutely! We provide free pick-up and drop-off services from Lombok International Airport, Bangsal Harbor, or other main areas in Lombok for all our trekking and tour packages.
Travel insurance is not included in our standard packages. We highly recommend arranging your own travel insurance that covers trekking activities and medical emergencies before your trip.

Rinjani Trekking Questions

Everything you need to know about climbing Mount Rinjani.

The official trekking season is from April to December. The best months are typically May to October when the weather is dry and clear, offering the best views and safer hiking conditions.
You should bring a warm jacket, trekking shoes, headlamp, sunscreen, personal medication, and a good camera. We provide camping gear (tent, sleeping bag, mattress, toilet tent), so you don't need to carry those heavy items.
You only need to carry your day pack with personal essentials (water, snacks, jacket, camera). Our porters will carry all camping equipment, food, water, and extra supplies.
While the trek is challenging, it is achievable for beginners with a good level of fitness. We recommend the 2D1N Crater Rim Senaru package for a less strenuous experience, or taking your time with the 4D3N package if you want to reach the summit.

Lombok Tour Questions

Discover more about our cultural and leisure tours across Lombok.

Yes! All our Lombok tour packages are fully customizable. Whether you want to visit specific waterfalls, beaches, or cultural villages, we can tailor the itinerary to suit your interests and time.
Most of our tours, especially the Gili Islands and Waterfall tours, are very family-friendly. We provide comfortable private transport and can adjust activities to be suitable for children of all ages.
Our daily tours typically include a private car with AC, English-speaking driver/guide, entrance fees, parking fees, and bottled water. Lunch can be included upon request or you can choose your own dining spots.